Help!

Please, please, someone give me an internet connection!
My long hiatus should not be mistaken for laziness. In fact, I churned up enough material in my head to fill pages, but alas, Mahanagar Telephone Nigam Limited has reduced the creativity in the universe, and doesn't even bother to make an excuse.
My family shifted to a new bigger home (incidentally, next to the taj palace hotel). Everything's fine- bigger rooms, cooler, and of course, ipl keeps me occupied, as does the heap of dvds that i burnt back at college. But my life, and everyone else's, is incomplete without a net connection.
So we wrote to MTNL to shift the line to our new address. They called up one fine morning and told us that it's up and running. All happy and smiling, I switched on the comp, waited for the green light to blink and then stabilise, but nothing- no green light. Switch off-switch on... nothing.
So I registered a complaint at their automated complaint centre. A guy came, switched on the comp, refreshed the desktop a few times, deleted all the temp files and said that the problem's in the phone line.
So I registered another complaint-this time about the phone line. Another guy came the next day, dialled a few numbers on the phone and told me he'll be right back. I never saw him again.
I registered another complaint two days later- amazingly the whole process was repeated.
How in the name of hell does MTNL have customers?
We are switching to airtel. They have a nice little Rs 599 scheme- unlimited download, and although the max speed's only 256 kbps, that's still a lot of downloads.
My suggestion, request rather, to anyone who still has an MTNL connection is- please, don't let this happen to you!
My next post will be from an airtel connection. I hope they pay me something for all this publicity!